Privacy Policy
Petskerala is committed to protecting the privacy of Internet users and discloses your Personal Information in accordance with this Privacy Policy.
To make use of certain features on our websites, visitors must provide certain information as part of the registration process. (We may ask, for example, for your name, email address, Mobile phone no. and PIN code, and we might request information on your occupation, interests, and the like.) The information you supply will help us to make a better website by allowing us to tailor our site to your interests and make it more useful to you. Supplying such information is entirely voluntary.
If any of your information which you provide when you use Petskerala.com in an unencrypted manner and/or to an open, public environment or forum including (without limitation) any blog, chat room, albums, community, classifieds or discussion board, is not confidential, does not constitute Personal Information, and is not subject to protection under Privacy Policy.
Since such public environments are accessible by third parties, it is possible that third parties may collect and collate and use such information for their own purposes. You should accordingly be careful when deciding to share any of your Personal Information in such public environments.
Petskerala.com is not liable to you or any third party for any damages that you or any third party may suffer howsoever arising from your disclosure of Personal Information in any public environment. You accordingly disclose information in a public environment at your own risk.
Petskerala uses email addresses for order and shipping confirmations and notices of sales. We do not share or make your email address available to any other organization. If you no longer wish to receive our Email Newsletter, you can unsubscribe using the link provided at the bottom of each Email Newsletter. Or, email us at [email protected] .
If you would like more information about this practice and to know your choices about not having this anonymous information used by our third-party service provider or any issues regarding the same, please send us email at [email protected] .
Shipping & Delivery policy
We use the best-in-class courier services to ensure prompt and safe delivery of products purchased from Petskerala.com
We service more than 300 destinations across India.
Orders are shipped within three working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Petskerala is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within three working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address mentioned while booking the order in the web site. Petskerala is in no way responsible for any damage to the order while in transit to the buyer. Delivery charge will vary from time to time and will be informed to the buyer accordingly.
Order Cancellation /Returns /replacement/Refund
If you are not satisfied with your purchase, you may return your original merchandise within five days from the receipt of materials in its original condition with all the packaging intact as per our returns policy. You may opt to get a replacement piece of that item (subject to stocks availability) or request for a full refund. Your refund will be processed within ten days of the receipt of returned goods after deduction of transportation cost and other direct cost, if any. Petskerala is not responsible for any refund if the return goods are not in original conditions.
Late Returns
We can accept returnable merchandise for up to five days from the receipt of materials. Unfortunately, items received after five days cannot be accepted for a refund, and your package will be returned to you. If we receive the same late return package a second time, we will keep your merchandise and no further action will be taken.
Damaged or Defective Merchandise
In case a product shipped from pets kerala turns out to be defective or was damaged in transit, you may return your original merchandise within fifteen days from the date of invoice in its original condition with all the packaging intact as per our returns policy. You may opt to get a replacement piece of that item (subject to stock availability) or request a full refund. Your refund will be processed within thirty days of the receipt of returned goods.
In all the above cases petskerala will not bear any shipment cost.
Cancellation: If a order is cancelled after placing it, then cancellation charges will be applicable as per the order value.